Monday, September 18, 2017

Tips on Passing a Call Center Initial Interview

How to Pass a Call Center Initial Interview

Outsourcing is the trend among large companies nowadays that's why more and more call centers have been emerging like mushrooms in Asia particularly in the Philippines. If you are a fresh graduate you might be thinking of applying at one of these BPO companies. As a call center employee for about 8 years now, I humbly share a few tips on passing the Call Center Application Screening process.
Here are my tips on to how to successfully pass the Initial Interview.
An initial interview can be done over the phone or in person. Usually, you will be asked by the interviewer some 3-5 questions about you.

The dreaded and most common question during the initial interview:

“Tell Me about Yourself”
At this point, bear in mind that the interviewer is looking at your resume, thus, there’s no need to repeat everything you wrote in your resume.
Tip: Try to give answers that would tell more about your character as a person like…
“Basically, I’m the kind of person who enjoys working with different kinds of individual. I love variations and I can appreciate individuality. Working with different kinds of people can be a bit challenging but I am always up for challenges. It keeps me going.”
Wrong Answer: Beginning the answer with “I am (insert name here) and I live in (insert address here). Meaning, stop telling what’s obviously written in your resume.

The Interviewer's Side

The interviewer will focus on questions that look for evidence of call center-related competencies or questions that would measure your capability to work with different kinds of individual or your customer service skills. You may be asked to give specific examples of when you have shown the required competency in your previous jobs.
More possible questions:
  • How do you usually spend your weekends?
  • Do you read books? If yes, what kind of books do you like?
  • Why do you want to work in a call center?
  • What do you know about our company?
More Tips: Being nervous is inevitable especially if it's your first time to apply for a job. But as much as possible don't show it. Smile at the interviewer every once in a while. Make sure it's a pleasant and sincere smile. Avoid being flirtatious. Save it for the weekends.
After the Initial Interview, you will be transitioned to the next stage which is Assessment or Examination part. Then, if you get to pass the Exam you will be scheduled for a Final Interview.
Please click here to read tips on Passing the Stage 2: Examination Part.
Please click here to read how I answered the Final Interview.
On my next post I will cover tips on how to pass the next stages.

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