Tips on Passing a Call Center Initial Interview

How to Pass a Call Center Initial Interview

Outsourcing is the trend among large companies nowadays that's why more and more call centers have been emerging like mushrooms in Asia particularly in the Philippines. If you are a fresh graduate you might be thinking of applying at one of these BPO companies. As a call center employee for about 8 years now, I humbly share a few tips on passing the Call Center Application Screening process.

Here are my tips on to how to successfully pass the Initial Interview.

An initial interview can be done over the phone or in person. Usually, you will be asked by the interviewer some 3-5 questions about you.

The dreaded and most common question during the initial interview:

Advantages and Disadvantages of Working in a Call Center Company

Evidently, the industry of call centers as well as the rest of the Business Process Outsourcing has become a blast for many Filipinos. Since the start of the rise of this industry, the unemployment rate has drastically lowered significantly. Being in the call center industry have its own advantages and disadvantages that you have to consider especially if you are regarding it to be a resort on having a job that can fend you your daily needs.

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- Guest Writer:LemonWriter
- Posted on Monz Avenue

Tips on Successfully Getting a Job at a Call Center

Business Process Outsourcing has become a trend in the business world nowadays. More and more call centers have been sprouting rapidly in Asia particularly here in the Philippines. If you are a fresh graduate, you might be thinking of trying your luck at one of these BPO companies. Being one of the call center agents for 3 years now, let me give you a few tips on how to successfully pass the Job Interview.


A call center screening process has typically 3 stages:

First Stage: Initial Interview
Second Stage: Examination or Assessment
Third Stage: Final Interview with the HR Manager or Account Manager


Initial Interview

It can be conducted either in person or over the phone. If you're applying online, most likely, you will receive a phone call for an initial interview over the phone. Usually, the interviewer asks a series of questions (like 3-5 questions) about you.



Most Common Question on a job interview:

“Tell Me about Yourself”

At this point, the interviewer is looking at your resume, thus, there’s no need to repeat everything you wrote on your resume.

Tip: Give answers that would say more about your character as a person like…

Basically, I’m the kind of person who enjoys working with different kinds of individual. I think the thought of working with different kinds of people of different characters and how one would adapt or adjust with each other is very challenging and I like/love challenges. I enjoy variations and can appreciate individuality.

Common Mistakes: Beginning the answer with “I am and I live in . In other words, please stop telling what’s obviously written in your resume.

Continue reading more tips about Passing the Initial Interview through this link.

Please click here to read on how I answered the Final Interview: Interview with the Account Manager

Talent Shout Business Consultancy

Have you heard of BPO or Business Process Outsourcing?

According to SourcingMag.com, it is the process of hiring another company to handle business activities for your company. One best example is the call center industry here in the Philippines. Basically, call centers are companies that caters customer support for large companies via phone, chat or email. Let's say for example, Sayks is a call center that handles customer service or customer support for different companies like Kodak or Nokia. In other words, when a Kodak customer calls in to complain or ask technical assistance for the product that he or she bought from Kodak, Sayks people are the ones handling the call.

Disclaimer: I'm just using that as an example, I'm not saying it is a fact that either Kodak or Nokia is connected in any way with Sayks.

Well, I'm not gonna talk any further about Sayks, Kodak or Nokia in this post, this is more about Talent Shout Business Consultancy.

What is Talent Shout Business Consultancy?

Talent Shout Business Consultancy is a Philippine-based BPO company that offers business development solutions. It was established in 2007 and caters to both SMEs and large corporations. Although relatively young in the industry, it has managed to secure its own niche in the market by offering products and services at a relatively low price.

The 4th quarter of 2008 saw the expansion of Talent Shout from a provider of HR services to a small time business process outsourcing unit. It has ventured into providing writing and blogging services, online marketing, document management and virtual office provider. (Hmmm.. I wonder if I can get a job at Talent Shout.)

Source : Talent Shout website

Talent Shout was founded by Rhonadale Florentino, a Clinical Psychologist with over eight years of experience in the different areas of HR and Marketing. She graduated Magna cum Laude from the Pamantasan ng Lungsod ng Maynila (University of the City of Manila) with a degree in BS Psychology. She also took her MA Clinical Psychology in the same institution. She had worked with various companies from such industries as automotive, manufacturing, IT, media, and BPO. She has done several writing and SEO projects for various international clients under oDesk such as Dynamic Producer, Essential Feel Goods, and Click 4 Credit. Aside from managing Talent Shout, she also takes time to do some blogging.

Hi CF Rhona, this is my entry to the contest you are holding. ^_^ I hope tama tong ginagawa ko. Lemme know if there are errors. And I apologize foe the grammar lapses. Feel free to correct my errors. Thanks.

Dear reader, if you are a blogger, especially if you are also Rhona's blogger friend, feel free to join the contest. To learn more about it, please click here. Or you can just support me by clicking on that Talent Shout image (above) twice every day. ^^